Privacy Policy


1.   Introduction


1.1    Please read this Privacy Policy carefully as it contains important information about the use of any personal information which you provide to us.


1.2    Your privacy is very important to us and we are therefore committed to protecting that privacy whenever personal information is requested from you.


1.3    Provided it is reasonably possible, we will try to use or disclose your personal information only in the manner stated in this Privacy Policy.


1.4    We do, however, reserve the right to amend this Privacy Policy from time to time, in which case the amended Privacy Policy will supersede and replace any previous policies with effect from the date on which it is posted on this Application.


1.5    Wherever possible, we will give you notice of any changes prior to their implementation.


1.6    Please visit this Privacy Policy regularly to familiarise yourself with the latest version and to understand what we can do with your personal information.


1.7    This Privacy Policy forms part of the Terms and Conditions of use for this Application.


2.   Personal Information


2.1    Personal information refers to all information about you as an identifiable individual (or company as the case may be), including (but not limited to) your name, address, e-mail address, telephone number, and identity number.


2.2    We may also request your credit card details and billing information and address for payment as well as dietary requirements and travel options if applicable.


3.   Your Consent


3.1    Services on the Application are restricted to subscribers / registered users only however should a section of the Application be freely accessible you are not obliged to give us your personal information in order to access or visit these sections. In order for you to use such subscriber services we will need some personal information about you. The information will be collected when you register with us or when you choose to use one of the subscriber services available via the Application.


3.2    All your personal information will be collected, stored and used in accordance with this Privacy Policy and you consent to such use when you subscribe to these subscriber services.


3.3    Should your information be given to the Company or Organiser by a third party in order for the Company or Organiser to issue a Ticket or grant access to the Application, we will not be responsible for the consent required at that level between the giver of the information and the ultimate individual whose information has been shared with us and who will be attending the Event(s)/Streams on the Application

4.   Personal Information Shared


4.1    We will not sell, rent or otherwise disclose your personal information to any third party without your consent or the consent of the authorised and allocated point of contact who may be acting on your behalf and who is designated as responsible for your access, provided that by using the Application and/or subscribing for any of the services, you provide your express and informed consent for us to disclose your personal information to third parties as follows:


4.1.1    to third party companies employed by the Company or Organiser to provide services for the Event/Stream, including for example, website hosting, administration, maintenance and development. These companies require access to your personal information to perform their functions and not for any other purposes;


4.1.2    to transfer the database/s, including personal information contained therein, to any third party who acquires all or substantially all of the assets or shares in the Company or Organiser company or the Application service whether by sale, merger, acquisition or otherwise;


4.1.3    to governmental agencies, exchanges and other regulatory or self-regulatory organisations if we are required to do so by law or if we believe that such action is necessary to     comply with the law or with any legal process;     protect and defend our rights and property or that of our customers and companies in our group;     prevent fraud or abuse, misuse or unauthorised use of the website; and/or     protect the personal safety or property of our customers or the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, we will disclose such information to the appropriate regulatory bodies and commercial entities); and


4.1.4 if applicable, to personalise your experience on the Application, to help you log on in future and to continue to use the Application, to reply to queries you might have, to provide you with support and to help us select services or materials for inclusion on our Application which may be of interest to you.


4.2         We reserve the right to share non-personal, non-individual information in aggregate form with third parties for business purposes, for example with sponsors or clients of the specific Event(s)/Stream(s) or business associates and partners. You will not be identifiable from such data as such. We are however not responsible and cannot be held liable for the privacy practices of such third parties.


5.   Use of Your Personal Information


5.1.    We and our commercial partners may use your personal data for the purposes of executing transactions concluded with you or for billing purposes. We may send you information by email, through SMS, within the Application or by telephone.


5.2.    We may also make available your personal information to our affiliates and business partners (who may be located outside South Africa) in order to enable them to analyse the Event(s)/Stream(s). By using our services and by submitting your personal details, you consent to this transfer.


5.3.    We may receive information about you from reliable third parties and add it to our database. We shall ensure that such third parties operate a similar policy to us in relation to your privacy. When we receive such information, we shall use it to improve the personalisation of our service.


5.4.    If you do not want to receive the information as set out in clause 5.2 above you need to ensure you do not or are not registered on the Application. Once you are registered the only way to opt out is to Cancel your ticket (please see Cancellation/Returns/Refunds Policy) or request that the third party who supplied such information and consent requests removal however we cannot be held responsible for such communication.


6.   Feedback and Complaints


If you have any questions or comments about our Privacy Policy, or if you have a complaint about how we are using your data, then please send an email to us at or call 011 259 7120 and please ensure you get a response from us to validify your complaint.


7.   Purchasing


Upon ordering a ticket or being granted access to the Application we may need your name, e-mail address, delivery address and payment information (such as credit card details) to process that order or request. We will also take your telephone number so that we can contact you in the event of any problems with this order or request and we may give this number to couriers who deliver any accompanying physical goods or services. This information may be used in accordance with clauses 4 and 5 above.


8.   Information Protection


We may protect personal information by establishing appropriate physical, electronic and managerial procedures to safeguard the personal information we collect from you. This helps prevent unauthorised access, maintain data accuracy and ensures that the personal information is used correctly. In order to carry out these security procedures, we may sometimes ask for proof of identity before we disclose personal information to you.


9.   Cookies


A cookie is a piece of information that is deposited by our computer server when you visit or log into the Application which is stored on your phone’s or computer’s hard drive by your web browser. On revisiting the Application, our server will recognise the cookies, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use all the features of the Application.

10.    Data Profiles


10.1    We may also utilise a personal profile page, which will enable you to update your personal information. This will allow us to maintain accurate and up-to-date personal data. You will have the right to require its correction or removal from our records at any time. If you wish to be deleted from our database entirely, then please send an email to us at requesting this. This may however be subject to the Cancellations/Returns/Refunds Policy or an internal company policy between yourself, the user, and your employer or third-party booking agent and you will need to cancel your ticket in order to be removed or ensure that the employer or third-party agent confirms this instruction.


10.2    If you want to update any of your personal information held by us, you can either make certain changes on-line by amending your account details (if enabled) or you can send an email detailing the required amendments to If your account details are password protected, you can help to preserve your privacy by never sharing your password with anyone else. If your Ticket or access was booked by a third party, please communicate any changes to us via the same third party to ensure consistency and audit trail as well as validity.


11.    IP Addresses


Every time you connect to our Application, we store server logs which show your IP address (the unique number which your phone/machine uses when it is connected to the Internet) and what you viewed or interacted with on the Application. The use of this data is strictly for statistical purposes and personalisation purposes only. This helps us understand which areas of the Application are of particular interest and also which section are not being viewed.


12.    Links


The Application may contain links to other websites. Please note that we are not responsible and cannot be held liable for the privacy practices of third-party websites or applications or the manner in which they use cookies and advise you to read the privacy statements of each website or application you visit which collects personal information.

Last Updated: This Privacy Policy was last updated on [16/11/2023].


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